Frequently Asked Questions
Frequently Asked Questions
Why choose Swan Theory products?
Swan Theory products are formulated to deliver real, visible results by combining clinical research, proven ingredients, and customer feedback into formulas that work — from firmer, smoother neck skin to brighter, refreshed eyes.
You’ll never find anything we consider harmful, like aluminum, parabens, phthalates, or sulfates; instead, we use clean, science-backed ingredients that are simple, effective, and safe.
Because skincare should feel as good as it works, our creams feature luxurious, lightweight textures and are fragrance-free, making your daily ritual both indulgent and gentle. The result is a skincare routine you can trust — clean, effective, and designed to help you look and feel your best.
You’ll never find anything we consider harmful, like aluminum, parabens, phthalates, or sulfates; instead, we use clean, science-backed ingredients that are simple, effective, and safe.
Because skincare should feel as good as it works, our creams feature luxurious, lightweight textures and are fragrance-free, making your daily ritual both indulgent and gentle. The result is a skincare routine you can trust — clean, effective, and designed to help you look and feel your best.
Are Swan Theory products safe for all skin types?
Yes. Swan Theory products are formulated with clean, science-backed ingredients that are generally well-tolerated across all skin types, including sensitive skin. Our creams are fragrance-free and lightweight to minimize the risk of irritation.
That said, skin is unique — if you have very sensitive skin or specific concerns, we recommend doing a patch test first or consulting with your dermatologist before use.
That said, skin is unique — if you have very sensitive skin or specific concerns, we recommend doing a patch test first or consulting with your dermatologist before use.
Can I use both the neck cream and eye cream together?
Absolutely. They’re designed to complement each other by targeting different needs. The Firming Neck Cream works on lifting, firming, and smoothing the skin on your neck and décolleté, while the Brightening Eye Cream focuses on reducing dark circles, puffiness, and fine lines around the eyes.
When should I expect to see results?
Most users notice their skin feels more hydrated and smoother right away. With consistent use, visible improvements in firmness, brightness, and fine lines are typically seen within 4–6 weeks.
Where are your products made?
Our products are formulated and manufactured in the United States. We are headquartered in the USA, and all of our employees are based in the USA.
Are your products tested on animals?
No, we never test on animals, except humans who volunteer to be tested upon.
Orders & Shipping
How much is shipping? (Hint: It's Free!)
Shipping is 100% free for all orders in the United States.
How long will it take to receive my order?
All orders ship within 1-2 business days.
If your delivery address is within the United States, your package will arrive 3-7 business days after it is shipped. If you purchase expedited shipping, your package will arrive within three business days after it is shipped. Please note orders to Hawaii and Alaska may take slightly longer.
If your delivery address is outside of the United States, your package will arrive 10-16 business days after shipping. Due to customs, we cannot guarantee delivery times internationally.
How can I track my order?
When your order ships, we’ll send you an email with a tracking link. That tracking link will let you track your package all the way to your doorstep.
What is your return policy?
We love the products we make and think you will, too. If you don’t enjoy your first package, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.